About owner

Financial Specialist, former System Analyst with extensive experience in IT systems troubleshooting, configuration, and support across Linux, Mac, and Windows environments. Proven expertise in endpoint security, system optimization, and solution-based problem solving. Passionate about leveraging open-source technologies to create cost-effective and secure systems. Experienced in integrating and analyzing systems for diverse industries, including manufacturing, education, and renewable energy.

Core Competencies

Systems Analysis & Troubleshooting: Proficient in diagnosing and resolving technical issues across Linux, Mac, Windows, and ChromeOS platforms.

Technical Support & Customer Service: Skilled in providing remote desktop support via phone, email, chat, and remote access tools.

Infrastructure Management: Hands-on experience with Windows Server (2012-2019), Ubuntu Server, and BSD systems.

Networking & Security: Strong knowledge of Cisco systems, IDS/IPS deployment, SDN setups (Linux, Pfsense), and endpoint security strategies.

Project Implementation: Expertise in renewable energy systems, solar/battery installations, and IT solutions for SMBs and educational environments.

Case Management: Proven ability to document, manage, and resolve complex technical issues efficiently while maintaining knowledge management systems.

Education

University of Wisconsin Digital Courses – Madison (Via ThriveDX\HackerU) | 2021-2022

Microsoft Security
Computer Networking
Cloud Security
Linux Security
Network Security
Offensive Security: Ethical Hacking
Cyber Infrastructure and Technology
IPMC IT Training, Accra, Ghana | 2011
Certificate in Hardware & Networking Essentials
Certificate in Microsoft Networking Essentials Plus
Certificate in Hardware & Networking Engineering

Concordia College, Moorhead, MN (dropped out snr year) (Pursued Bachelor of Arts in Global Studies & Religion ) ’04-’07

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Work Experience

Financial Specialist | Notary, WI | Dec 2022 – Present
Provide technical support for financial systems, including account management and loan application systems.


Computer Test and Configuration Technician III – Madison, WI | 2018 – 2022

Analyzed workflows and documented engineering issues to meet production targets in a regulated industry. Configured and tested Windows/Linux AD solutions and storage server nodes compliant with HIPAA and GDPR.
Troubleshoot nonconformance in production systems and implemented firmware upgrades for enterprise firewalls and medical data systems.
Maintained detailed configuration manuals and assisted management in updating manufacturing processes.


Technical Account Manager | Data Services Sales | Middleton, WI | 2017 – 2018 AT&T sub contractor

providing technical support services for national fiber managed and unmanaged internet services.
Supported corporate telecom clients by troubleshooting IT issues and optimizing services.
Reviewed and analyzed account history to resolve escalated issues and propose system enhancements.


Systems Administrator (Part-time)
Resource Engineering Assoc. LTD, Middleton, WI | 2017 – 2024
Managed AD via Azure Cloud, GIS databases, VoIP systems, and cloud storage solutions.
Streamlined processes for secure remote work environments during the pandemic.
Reviewed and implemented IT upgrades to improve operational efficiency.
Freelance Renewable and ICT Technical Support solutions
Waali Wireless Wombats, Madison, WI | 2004 – Present

LLC formed in USA 2022

Designed and implemented renewable energy and IT solutions for businesses and education-focused environments.
Provided endpoint security services, domain management, and cloud web hosting solutions.
Built and maintained solar-powered wireless networks for educational use.


Solar Energy Consultant
CREEDS Energy LLC, Abuja, Nigeria | 2013 – 2014
Conducted system audits, repaired solar systems, and advised on renewable energy solutions for commercial and residential use.


Technician
SteamPlus Carpets and Floors | 2016 – 2017

Assessed client needs and delivered technical services while maintaining inventory and customer satisfaction.

Biometric Data Entry Officer – Electoral Commission Ghana | 2012
Conducted data entry and maintenance for Ghana’s National Biometric Voter Registration project.





Additional Experience & Interests

Professional Affiliations:

Member, Electronic Frontier Foundation (2007-Present)

Member, Linux Foundation (2005-Present)


Volunteer & Leadership Roles:

ICT Manager, UNFPA Conference for International Midwives (2011)

Greenbush Neighborhood Council, Madison, WI (Until Jan 2024)


Notable Projects:

Implemented a solar-powered system for a radio station, enabling them to go entirely off-grid.


Interests:

Open-source technology for sustainable energy solutions

Digital security advocacy and Linux-based systems